Go to PushPilot → Audience and click the Import | Export tab.
This page is divided into two sections. Import Subscribers on the left and Export Subscribers on the right.
Importing Subscribers #
Use this if you have an existing subscriber list from another platform and want to bring it into PushPilot.
Step 1 — Download the Import Template
Click Download Import Template at the top right of the page. This gives you a CSV file with the correct column structure. Open it and fill in your subscriber data following the format provided.
Step 2 — Upload Your File
Drag and drop your completed CSV file into the upload area, or click to browse and select the file from your computer.
Step 3 — Validate
After uploading, the system automatically moves to the Validate step. You will see a summary showing:
| Total Rows | Total rows found in your file |
| Valid Rows | Rows that are correctly formatted |
| Duplicates | Rows that already exist in your subscriber list |
| Errors | Rows with formatting problems |
You will also need to choose how to handle duplicates:
- Skip Duplicates — Keeps your existing records unchanged
- Update Existing — Merges new data into existing records
- Overwrite All — Replaces existing records completely
Choose the option that suits your situation and click Start Import.
Step 4 — Import Complete
Once finished you will see a confirmation screen showing how many subscribers were Imported, Skipped and Failed.
Check the Recent Imports table at the bottom of the page to see a full history of all imports including file name, date, status, rows, duplicates and errors.
Exporting Subscribers #
You can download your subscriber list at any time.
Step 1 — Choose What to Export
Under Export Subscribers on the right side, select one of the following:
- All Subscribers — Downloads everyone on your list
- Active Only — Downloads only currently active subscribers
The total number of subscribers found is shown before you download.
Step 2 — Download
Click Download CSV. The file will generate and download automatically to your computer.
The CSV file contains subscriber data including status, platform, country, language, subscribed date and timezone.